Monitoring and security
Dependency reviews, monitoring and backups within scope.
Tesseract Care
Your software needs continuity. Your team needs peace of mind.
Maintenance, security and evolution with agreed scope and follow-up.
Let's define your Tesseract CareWhat we can build for you
Support with clear rules
Agreed channels, hours and targets. Response isn't resolution.
Continuous evolution
Prioritised improvements and evolution hours where contracted.
Businesses already relying on Tesseract
- Alpha 3DHolding
Launching software doesn't mean it stops needing care.
Without follow-up, incidents and overdue updates accumulate.
You don't know who to call
A critical incident occurs with no defined owner or support channel.
Updates pile up
Patches are delayed for fear of breaking the system, while technical debt grows.
Every improvement feels like starting over
Without follow-up and priorities, small changes become difficult projects.
Your solution is also just one click away.
The Tesseract approach
A plan matched to criticality, not a promise of zero risk.
We review the system and agree on coverage and responsibilities. No plan removes every risk.
- Defined owners and channels
- Changes checked before deployment
- Tracked incidents and improvements
The level of support your software needs.
| Scope | Basic | Pro | Enterprise |
|---|---|---|---|
| Best suited to | Low-criticality applications | Frequently evolving operations | Systems with specific requirements |
| Monitoring | Agreed periodic reviews | Monitoring agreed services | Custom coverage and alerts |
| Security and backups | Agreed scope and frequency | Agreed preventive plan and backups | Custom recovery requirements |
| Support | Agreed channel and hours | Priorities and response targets | Contractual SLA and escalation |
| Evolution | Separately quoted improvements | Hours allocation if contracted | Agreed capacity and roadmap |
How we work
A clear process. No leaps into the unknown.
Review the system
Assess technology, documentation, dependencies and critical areas before defining coverage.
Agree on the plan
Define scope, access, channels, hours, priorities and response commitments.
Maintain and verify
Plan reviews, check changes and document incidents and actions.
Evolve together
Review the backlog and business needs to prioritise the next improvements.
Before we begin
Let's answer your questions.
Let's define your Tesseract CareCan you maintain software you didn't build?
We can assess it after reviewing code, documentation, access and dependencies. Any initial stabilisation or documentation work is defined before taking on coverage.
Is 24/7 support included?
Not by default. Hours, channels, availability and response targets are agreed in the proposal and, where relevant, an SLA.
Are new features included?
It depends on the plan. Improvements may use contracted hours or require a separate quote. Scope is agreed before work starts.
What do backups cover?
We define included systems and data, frequency, retention and responsibilities. Restore testing and recovery objectives are agreed according to criticality.
Let's begin
Delegate software care without losing control.
Tell us which system you use and the support your business needs.